FAQ

  • How to track my order? After your order is shipped, we will send a tracking number and tracking link to your registered email. You can enter the tracking number on our website or logistics official website to check real-time delivery status.
  • What should I do if my package is delayed or lost? If your package exceeds the normal delivery time, please contact us. We will check the logistics status for you. For confirmed lost packages, we support free reshipment or full refund.
  • Can I modify or cancel my order? You can apply for order modification or cancellation for free within 24 hours of payment before the order is shipped. Once the order is packaged and shipped, modification or cancellation is not supported.
  • Why is the product slightly different from the picture? All products are taken in kind. Slight color difference may exist due to different display screens and light angles, which is a normal phenomenon and not a product quality problem.
  • How long does the refund take to arrive? After the refund is approved, the funds will be returned to your original payment account within 5–10 business days. The specific arrival time depends on the processing speed of your payment institution.
  • Is pre-order service available? We support pre-order for some out-of-stock hot products. The pre-order delivery time will be marked on the product page, and we will ship the goods in order of payment.
  • How to get after-sales support? If you have product quality problems, logistics problems or other after-sales needs, you can contact our customer service via email with your order number and related evidence, and we will solve it for you within 24 hours.