Return & Refund Policy

  • Return Eligibility Period: Customers can apply for returns within 30 days of receiving the products. All returned items must be unused, unwashed, intact with original packaging, tags and accessories.
  • Non-Returnable Items: Customized products, clearance sale items, personal hygiene products and gift cards are non-returnable and non-refundable for quality-free issues.
  • Defective & Wrong Items: If you receive damaged, defective or incorrect products, please contact our customer service within 48 hours of delivery with photos or videos as evidence. We offer free replacement or full refund without return shipping cost.
  • Customer-Initiated Returns: For personal reasons such as incompatible size or dislike, customers can apply for returns. The return shipping fee shall be borne by the customer, and a reasonable restocking fee may be deducted according to product conditions.
  • Refund Processing Time: We will inspect returned items within 3–5 business days after receiving your package. Approved refunds will be processed to your original payment account within 5–10 business days.
  • Partial Refund Rules: Partial refunds may be provided for items with minor damage, missing accessories or incomplete packaging caused by customers.